The Civil Aviation Authority (CAA) has been called in to protect customers booked with Seguro Travel Limited after the company ceased trading yesterday.

Seguro Travel, also trading as Seguro Holidays and Kent Escapes, held ATOL licence 3251 and was based in Macclesfield. It operated air package holidays and flights out of Glasgow, Prestwick and Kent airports to Spain, the Canary Islands and Portugal and sold mainly through travel agents.

There are 2,500 holidaymakers currently abroad and approximately 18,000 customers with forward bookings who are yet to travel.

The CAA, under its ATOL (Air Travel Organiser’s Licensing) scheme, is making arrangements for customers abroad to complete their holidays and return to the UK and to fully refund those with forward bookings.

The CAA is currently issuing the following advice to Seguro Travel’s customers:

Customers due to travel

If you are due to travel on a Seguro Travel air holiday or flight you should submit a claim to the CAA. Claim forms are available on the ATOL website at www.atol.org.uk. Do not go to your departure airport as all holidays have been cancelled.

Customers currently abroad on holiday

• The CAA will be making arrangements to ensure customers on Seguro Travel holidays remain in their holiday accommodation and fly home as planned.
• Information will be made available to representatives and hoteliers in resort.